Refund policy

HOMAL Return & Refund Policy

Last Updated: 28 August 2026

At HOMAL, we want you to have a smooth shopping experience. If you receive a damaged, defective, or incorrect item, please contact us and we will assist you.

Returns

Return requests must be submitted within 3 days of delivery.

Items should be unused and, where possible, kept in their original packaging and condition.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us with:

• Your order number
• Clear photos of the item
• A short video showing the issue, where applicable

We will review your request and provide the next steps.

Change of Mind

Returns due to a change of mind may not be accepted. Used, damaged, altered, or incomplete items may not be eligible for return.

Refunds & Replacements

Approved returns will be inspected before a refund or replacement is processed. Replacements depend on product availability.

Return Shipping

If the issue is due to an incorrect, damaged, or defective item supplied by HOMAL, we may cover the applicable return shipping cost.

Contact HOMAL

Email: homalstorehq@gmail.com
WhatsApp: +34 295 698 67

Please contact us before returning any item so we can provide the correct instructions.